A Swot and Pest Analysis - 10002 Words

HUONG HAAND KEN COGHILL E-Government in Singapore — A Swot and Pest Analysis HUONG HA Department of Management, Monash University, Australia Huong.Ha@BusEco.monash.edu.au KEN COGHILL Department of Management, Monash University, Australia Ken.Coghill@BusEco.monash.edu.au ABSTRACT This paper aims to review and evaluate the vision, the objectives and the strategic framework of e-Government in Singapore. Rapidity, Reliability, Efficiency, Cost-effectiveness, Customer-orientation and Accessibility are the main guidelines for the development of egovernment in Singapore in order to provide quality services to users in the digital economy. There are five thrusts and six programs of egovernance in Singapore. The development of e-Government†¦show more content†¦104 ASIA-PACIFIC SOCIAL SCIENCE REVIEW HUONG HAAND KEN COGHILL E-Government in Singapore The Vision of E-Government E-Government is defined as the use of information technology, in particular the Internet, to deliver public services in a much more convenient, customer-oriented, costeffective, and altogether different and better way. [Holmes, 2001 cited in Hughes (2003: 182)] The concept of e-Government is enhanced by the vision of the Singaporean government, which is to become a world leader in e-Government and to better serve the community and the nation (IDA 2004). The Singaporean government has engaged e-Government to re-examine(s) the organising principles of bureaucracy and governance, re-define(s) the objectives and deliverables of government and re-deploy(s) the resources available. (Mahizhnan and Andiappan 2002: 250) It is not only the addition of an â€Å"e† to the word â€Å"government† (Khaw 2002: 3) that has caused e-Government to flourish. The government has had to challenge itself and to change the ways it thinks and operates in order to continually develop, sustain and improve the operational processes of the public services (IDA 2000). The Objectives of e-Government Due to advanced technology and the high level of investment in Research Development (RD) since the 1980s, Singapore has gained a reputation as a regional technology-hub and has nurtured an ambition to become the worldShow MoreRelatedSwot Analysis : Swot And Pest Analysis3013 Words   |  13 PagesThis essay will examine SWOT analysis and PEST analysis on how they can benefit an organisation in developing strategy to achieve its goals. 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